The United States and Canada have become the latest countries to suffer from disruption to BlackBerry services in the third day of server problems, Research in Motion (RIM) confirmed 12 October.
According to RIM, the problems currently being experienced by US and Canadian customers are similar to those that have plagued customers in Europe, the Middle East and Africa for the last two days.
The disruption seems to have hit the consumer BIS (BlackBerry Internet Service) rather than the BES (BlackBerry Enterprise Server), as corporate customers appear to have been unaffected. Consumer customers have been unable to access emails, internet services and BBM (BlackBerry Messenger).
Users left without data services for the third day have turned to social networking sites such as Twitter to vent their outrage.
A RIM spokesperson told Mobile: ‘I can confirm that some of our American and Canadian BlackBerry users suffered from intermittent service delays today. We are working to resolve the delay as soon possible. We just want to apologise at this time for the inconvenience that this has caused our customers.’
It is not yet known whether the root of the problem is the same as the cause of the faults in Europe, the Middle East and Africa, which is said to have been caused by a core switch failure at a server in a Slough-based data centre near London.
The US and Canadian disruptions are currently under investigation.
No comments:
Post a Comment